As we work together to limit the spread of COVID-19 and protect our customers and employees, we are making every effort to maintain a consistent level of service during extraordinary times while maintaining social distancing protocols. Our goal remains to provide quality service, guidance and resources to the communities we serve. While our offices are closed to the public, our staff is working for you and we are available for your immediate needs. Information is provided below for each of our offices, with links to our website where additional details and contact information can be found.
Unless necessary to prevent or mitigate an imminent threat or risk to human health, safety and the environment, the Cabinet will not conduct regular inspections at some facilities during the Coronavirus health emergency. For those needing training, or certifications, late fees will be waived or delayed during this process and extensions will be granted for obtaining certifications. Until further notice, utility customers will not be charged for disconnections for non-payment of service and late-payment charges will be assessed.
Energy and Environment Cabinet Services and Closings by Division
Office of Administrative Hearings
On March 6, 2020, Governor Beshear issued Executive Order 2020-215 declaring a State of Emergency in response to the novel coronavirus (the "virus"). To protect the health and safety of Energy and Environment Cabinet ("Cabinet") employees, including Office of Administrative Hearings ("OAH") staff, and those members of the public appearing before the agency, OAH implements the following updated filing and hearing procedures set forth, below. These procedures are effective June 1, 2020 and until such time that state restrictions regarding the virus are lifted. Access full notice here.
Any questions should be directed to OAH at EECOAHFILINGS@KY.GOV, or at (502) 564-7312.
Office of Energy Policy
Continues to provide resources to general public, utilities, energy providers and other state agencies. Meetings with the public will be done via video conferencing. Direct inquires to firstname.lastname@example.org
The Office of Kentucky Nature Preserves
Some natural areas are temporarily closed to hiking; check the status of a natural area before visiting at https://eec.ky.gov/Nature-Preserves/Locations/Pages/default.aspx
The Division of Water
Unless necessary to prevent or mitigate an imminent threat or risk to human health, safety and the environment, inspections will not be conducted at drinking water, wastewater, and healthcare facilities or at any facility that has restricted public access.
All offices are temporarily closed to the public. All scheduled meetings will be conducted via phone, teleconferencing or video conferencing until further notice. For DOW information, please visit: https://eec.ky.gov/Environmental-Protection/Water/Pages/default.aspx
The Division of Compliance Assistance
DCA is waiving late fees for drinking water operator certification renewals that are due on June 30, 2020 through August 31, 2020, and potentially extend to a longer period, to allow operators to get the needed continuing education credits to renew licenses.
The division is working on plans to resume training and testing services in the near future. Check the division's Operator Certification webpage for updates as they become available.
The Public Service Commission
On Sept. 21, the PSC issued modifications to its Order prohibiting disconnections for non-payment of service and assessments of late-payment charges. PSC jurisdictional utilities must provide payment plans for customers with arrearages; utilities are encouraged to communicate with customers regarding payment plan options; late fees are halted until Dec. 31, 2020, for residential customers. The modified Order can be viewed here.
Documents required by 807 KAR 5:001, Section 7(1 ), and 807 KAR 5:063 may be filed with the Commission by electronic mail at PSCED@ky.gov.
Documents required by 807 KAR 5:001, Section 7(1 ), and 807 KAR 5:063 may be filed with the Commission by electronic mail at PSCED@ky.gov. An original of the documents exempted from filing in ordering paragraph 3(a), (b), and (c), shall be filed within 30 days of the lifting of the state of emergency.
Division of Waste Management
Unless necessary to prevent or mitigate an imminent threat or risk to human health, safety and the environment, hazardous or solid waste inspections will not be done at the following places: health care facilities, nursing homes, hospitals, pharmacies, medical waste transfer stations, locations that have susceptible populations, and locations that attract large numbers of people.
All offices are temporarily closed to the public. Meetings with the public will be done via video conferencing, teleconferencing, etc. All public records exchanges will be completed electronically.
Division for Air Quality
All offices are temporarily closed to the public. Facility inspections will be done on a case-by-case basis according to the on-site visitor policies. Meetings with the public will be conducted via video conferencing.
Division of Enforcement
Meetings with the public will be done via video conferencing.
The Divisions of Mine Reclamation and Enforcement, Abandoned Mine Lands, Mine Safety, Mine Permits
Business will be conducted by teleconference instead of face-to-face meetings. All branch offices are closed and we request that the public use drop boxes at those locations. Outdoor inspections will be conducted using CDC guidelines.
The Division of Mine Safety (DMS) has granted an extension of all DMS certifications/training expiration dates, please see the document, KY Miner Training Extension, below. DMS Harlan, Hazard, Madisonville and Pikeville Branch offices began in-person training early July. Please note that all training is offered on a prescheduled/preregistration basis. Please contact the DMS Branch office directly for more information or to register.
The Division of Mine Permits has ceased on-site visits at this time. Information about the programs, including emergency contact information, can be found at https://eec.ky.gov/Natural-Resources/Mining/Pages/default.aspx.
The Office of the Reclamation Guaranty Fund
Hand-delivered payments are not being accepted at this time. Payments may be made online and through the mail. Visit https://dep.gateway.ky.gov/KRGFPortal/ or call Danielle Crosman at (502) 782-6590.
The Division of Conservation
In-person assistance is not available at this time. Districts needing assistance can reach out to their assigned field representative or email Conservation@ky.gov
The Division of Oil and Gas
Offices are closed to the public. Business, including citizen requests, will be conducted via phone or email. Inspections will be conducted outdoors. Information including emergency contact information can be found at https://eec.ky.gov/Natural-Resources/Oil-and-Gas/Pages/default.aspx
The Division of Forestry
All business and interactions are being conducted via phone or email. Requests to evaluate a landowner’s property will done by foresters obtaining information via phone or email, then conducting a solo site visit and conveying the results to the landowner via phone or email, along with a written management plan.
Suppression of wildfires will continue as the need arises. Firefighters will limit their interactions with landowners or the public as much as possible. If you need to report a wildfire, please contact a branch office or dial 911.
Inspections for timber harvests will be conducted independently with follow-up communication via phone or email. Information including emergency contact information can be found at